Unused products in their original, unopened packaging can be returned for a refund within thirty (30) days of delivery.
The full price, including a proportional refund of the shipping costs, will be reimbursed.
We reserve the right to deduct any return shipping fees and import costs billed to us from the refund amount.
The replacement of defective products is covered under the warranty policy.
To request a refund, contact info@lebluhm.com within thirty (30) days of receiving the product and include your order identifier. We will respond with a refund request acknowledgment and a return address.
Once the product is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within two (2) weeks to the original payment method.
Refunds for Bitcoin payments will be issued at the order's FIAT value, using the exchange rate at the time the refund is processed.
Once your return is initiated, we will provide you with a return address. Orders from within the European Union (EU) must be returned to our German warehouse; all other orders should also be sent to our German warehouse.
Please use a trackable shipping service and/or purchase shipping insurance. We cannot guarantee receipt of your returned item, and you assume all risks of loss or damage during shipping.